Cookie Policy - Flexys.ai

Cookie Policy of Flexys.ai

Last updated: 13 October 2026

1. What are cookies?

Cookies are small text files stored on your device. They ensure the proper functioning of the platform and improve your experience.

2. Essential cookies

Session cookie: Keeps your session active
JWT authentication: Secure token to verify your identity
CSRF protection: Prevents cross-site request forgery attacks

3. Functional cookies

Language preference: Remembers your language (NL, EN, FR, ES)
Dashboard settings: Stores display preferences
Chat widget state: Remembers whether the chat was open or closed

4. Third-party cookies

Stripe: For payment processing and fraud prevention
Chat widget: Functional cookies for session management
Portal widget: Customer portal authentication cookies

5. Analytics and advertising cookies: only with your consent

We only load Google Analytics (via Google Tag Manager) and Google Ads conversion measurement after you click ‘Agree’ at the bottom of the page. Without that choice, nothing is sent to Google.
You can change your choice at any time via cookie settings.
We do not sell cookie data to third parties

6. Managing cookies

Manage them through your browser settings. Blocking essential cookies may affect platform functionality.

7. Retention periods

Session cookies: Deleted when you close your browser
Authentication tokens: 24 hours by default
Preference cookies: Maximum 1 year

8. Contact

Flexys.ai
Email: info@flexys.ai
Support: support@flexys.ai
Website: https://flexys.ai/platform/